Highcon Global Customer Support

The Highcon Customer Support service is designed to provide pre & post installation support to Highcon partners and customers. It is a combination of remote and on-site support services delivered by Highcon product experts.

Highcon Service Delivery

Support Services in Highcon are delivered by the Customer Support Center (CSC) supplied by an expert team located at Highcon Israel headquarters and in the USA. The CSC is supported by field engineers who can carry out on-site work when required together with teams of technical specialists and product engineers.

1. Customer Support Center

The global Customer Support Center (CSC) is headquartered in Israel and manages customer calls all the way to resolution. The CSC is supported by R&D teams for fast problem resolution. The CSC may dispatch and allocate field support to a customer site upon escalation and when a site visit is required.

2. Field Support

Field Support engineers are located on a regional basis and dispatched to a customer site when it is required or in order to perform scheduled maintenance activity.

Customer Support Service Center Operating Hours

The global Customer Support Center is located in Israel and a regional office operates in the USA and provides services based on local time and working office hours.

Europe, Africa and APJ
  • Hours: Sunday – Friday: 9:00am to 6:00pm * ( local Israel office hours (GMT +2)
  • Global support mail: support@highcon.net
  • Phone (paid calls): +1 845-373-6724
 US and North America
  •  Hours: Monday – Friday: 9:00am to 6:00pm * (local East Coast US office hours (GMT – 5)
  • Global support mail: support@highcon.net
  • Phone (toll free): +1 866-263-8594
 Global Services Manager – Mr. Reuven Harel
Response time, by email or phone
  • Critical Severity : 4 hours
  • Existing workaround : Next business day
  • Not Critical : 48 hours
Our Euclid was up and running within three days of delivery. The Highcon team was so well-prepared, their training and support have been outstanding, and when we have questions, we get answers in hours, not days. I have never had an installation go this well!

Ward McLaughlin - Owner & President, Boutwell Owens & Co. Inc.