The Highcon Customer Support service is designed to provide pre & post installation support to Highcon partners and customers. It is a combination of remote and on-site support services delivered by Highcon product experts.
Support Services in Highcon are delivered by the Customer Support Center (CSC) supplied by an expert team located at Highcon Israel headquarters and in the USA. The CSC is supported by field engineers who can carry out on-site work when required together with teams of technical specialists and product engineers.
The global Customer Support Center (CSC) is headquartered in Israel and manages customer calls all the way to resolution. The CSC is supported by R&D teams for fast problem resolution. The CSC may dispatch and allocate field support to a customer site upon escalation and when a site visit is required.
Field Support engineers are located on a regional basis and dispatched to a customer site when it is required or in order to perform scheduled maintenance activity.
The global Customer Support Center is located in Israel and a regional office operates in the USA and provides services based on local time and working office hours.
|Europe, Africa and APJ|
|US and North America|
|Global Services Manager – Mr. Reuven Harel|
|Response time, by email or phone|
Our Euclid was up and running within three days of delivery. The Highcon team was so well-prepared, their training and support have been outstanding, and when we have questions, we get answers in hours, not days. I have never had an installation go this well!