Service Administrator

Description

• Receive customer issues, record, log and follow up for team resolution
• Track all customer issues in the CRM with ongoing updates
• Update customers / partners on cases, delivery, shipment, status.
• Generate regular CRM reports, data and analysis
• Prepare daily, weekly and monthly service reports
• Manage and follow the global services team parts ordering and delivery
• Control the global team tools locations and delivery to the required implementation sites
• Coordinate the global machine installations, PM’s, time, parts
• Coordinate the global training preparations and infrastructure
• Track service contract renewal and customer notification
• Track customer consumables consumption, stock, and notify customer of minimum level
• Support the technical documentation and knowledge sharing processes

Qualifications

• A Bachelor’s degree or equivalent experience
• 2-3 years related experience in an international technical support organization
• Intermediate level knowledge of operating systems software and applications
• Experience and demonstrated presentation skills

Knowledge and Skills Required:

• Experience with CRM tracking software.
• Good organizational skills.
• Superior customer service and interpersonal skills.
• Demonstrated writing/correspondence and customer communication skills (English)
• Acts as an informed team member providing analysis of information and analysis.

Relevant candidates should apply by sending CV to: [email protected]