Service Administrator

Description

  • Receive customer issues, record, log and follow up for team resolution
  • Track all customer issues in the CRM with ongoing updates
  • Update customers / partners on cases, delivery, shipment, status.
  • Generate regular CRM reports, data and analysis
  • Prepare daily, weekly and monthly service reports
  • Manage and follow the global services team parts ordering and delivery
  • Control the global team tools locations and delivery to the required implementation sites
  • Coordinate the global machine installations, PM’s, time, parts
  • Coordinate the global training preparations and infrastructure
  • Track service contract renewal and customer notification
  • Track customer consumables consumption, stock, and notify customer of minimum level
  • Support the technical documentation and knowledge sharing processes

Qualifications

  • A Bachelor’s degree or equivalent experience
  • 2-3 years related experience in an international technical support organization
  • Intermediate level knowledge of operating systems software and applications
  • Experience and demonstrated presentation skills

Knowledge and Skills Required:

  • Experience with CRM tracking software.
  • Good organizational skills.
  • Superior customer service and interpersonal skills.
  • Demonstrated writing/correspondence and customer communication skills (English)
  • Acts as an informed team member providing analysis of information and analysis.

Relevant candidates should apply by sending CV to: jobs@highcon.net