Field Support Engineer

Description:

Highcon is looking for a product expert to take responsibility for installing, training and supporting customer sites.

Support Highcon customer for regular maintenance issues
Maintain machine PM as defined by Service organization
Monitor customer products and provide regular reports and feedback to company headquarters
Ensure customer satisfaction through service excellence
Manage and monitor customer service requests (SalesForce.com)
Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
Escalate and manage customer issues in a professional manner to Service department
Prioritize workload with minimal supervision

A Bachelor’s degree or equivalent experience and 2-4 years related experience in a customer support position in a service or end user support environment
Intermediate level knowledge of operating systems software and applications
Experience and demonstrated presentation skills
Prepared to travel extensively.

Field service product expert
Perform site preparation and installation
Provide customer operator training
Support customers in product application support
Support Highcon customer in case of escalation or regular maintenance issues
Maintain machine PM as defined by services organization
Monitor customer products and provide regular reports and feedbacks to company headquarter
Drive customer satisfaction through service excellence
Manage and customer monitor the service requests (Sales Force)
Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
Escalate and manage customer issues in a professional manner to services backoffice
Prioritize workload with minimal supervision

A Bachelor’s degree or equivalent experience and 2-4 years related experience
2-4 years related experience in a customer support position in a service or end user support environment
Intermediate level knowledge of operating systems software and applications
Experience and demonstrated presentation skills
Ready for extensive travelling

Customer oriented with understanding of global customer management
Working outside normal business hours with customer installed base
Demonstrated writing/correspondence and customer communication skills
Ability to apply intermediate product subject matter knowledge to solve a variety of product, technical and application issues.
Acts as an informed team member providing analysis of information and analysis.
Must have strong experience with onsite customer support in industrial automation products like printing / AOI or similar products

Please send your resume to: [email protected]