APAC – Field Service Engineer – Hong-Kong

Description

Field service product expert
Perform site preparation and installation
Provide customer operator training
Support customers in product application support
Support Highcon customer in case of escalation or regular maintenance issues
Maintain machine PM as defined by services organization
Monitor customer products and provide regular reports and feedback to company headquarters
Drive customer satisfaction through service excellence
Manage and customer monitor the service requests
Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
Escalate and manage customer issues in a professional manner to services back office
Prioritize workload with minimal supervision

Bachelor of Science Degree in Engineering or Technology with a minimum of 4 years in related experience
4 years related experience in a customer support position in a service or end user support environment
Intermediate level knowledge of operating systems software and applications
Experience and demonstrated presentation skills
Ready for extensive travelling

Customer oriented with understanding global customer management
Working out of normal business hours with customer installed base
Demonstrated writing/correspondence and customer communication skills
Ability to apply intermediate product subject matter knowledge to solve a variety product issues, technical and application.
Acts as an informed team member providing analysis of information and analysis.
Must have strong experience with onsite customer support in industrial automation products such as digital printer / press or similar products
Languages : English, Chinese, additional languages is an advantage

Please send your resume to: [email protected]