EMEA Field Support Engineer – Germany Description:
Highcon is looking for a product expert to take responsibility for installing, training and supporting customer sites.
Installation & training
Perform site preparation and installation
Provide customer operator training
Assist customers in product application support
Support Highcon customer for regular maintenance issues
Maintain machine periodic maintenance as defined by Service organization
Monitor customer products and provide regular reports and feedback to company headquarters
Ensure customer satisfaction through service excellence
Maintain and follow up customer service requests using CRM system (SalesForce.com)
Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
Escalate and manage customer issues in a professional manner to Service department
Prioritize workload with minimal supervision
A Bachelor’s degree or equivalent experience and 2-4 years related experience in a customer support position in a service or end user support environment
Intermediate level knowledge of operating systems software and applications
Experience and demonstrated presentation skills
Prepared to travel extensively.
Knowledge and Skills Required:
Customer oriented with understanding of global customer management
Working outside normal business hours with customer installed base
Demonstrated writing/correspondence and customer communication skills
Ability to apply intermediate product subject matter knowledge to solve a variety of product, technical and application issues.
Acts as an informed team member providing collection of information and analysis.
Must have strong experience with onsite customer support of digital printing or similar industrial products
Relevant candidates should apply by sending CV to:
Highcon solutions bridge the gap between agile production and design flexibility. The digital technology allows folding carton and corrugated packaging converters to simplify and speed up the supply chain for JIT production with no MOQs and manufacture innovative and sustainable applications in-house.