Maintenance:
Support Highcon customer for regular maintenance issues.
Maintain machine periodic maintenance as defined by Service
organization.
Monitor customer products and provide regular reports and
feedback to company headquarters.
Ensure customer satisfaction through service excellence
Maintain and follow up customer service requests using CRM
system (SalesForce.com) .
Demonstrate understanding of customer infrastructure, processes,
and key customer contacts.
Escalate and manage customer issues in a professional manner to
Service department.
Prioritize workload with minimal supervision
Qualifications:
A Bachelor’s degree or equivalent experience and 2-4 years related
experience in a customer support position in a service or end user
support environment.
Intermediate level knowledge of operating systems software and
applications.
Experience and demonstrated presentation skills Prepared to travel
extensively.
Knowledge and Skills Required:
Must have fluent France, Germany and English. Other langues are
an advantage.
Customer oriented with understanding of global customer management
Working outside normal business hours with customer installed base
Demonstrated writing/correspondence and customer communication skills
Ability to apply intermediate product subject matter knowledge to solve a
variety of product, technical and application issues.
Acts as an informed team member providing collection of information and
analysis.
Must have strong experience with onsite customer support of digital
printing or similar industrial products .
Please send your resume to: [email protected]