NPI Engineer - Customer Support

Yavne - HQ - Full-time - Intermediate

DESCRIPTION

Role

Highcon is looking for an NPI Engineer to join our global customer support team, covering all post-sale customer technical support around the world and back up for our regional field support engineers

Responsibilities

  • Remote and on-site technical support for Highcon customers
  • New machines installations including customer training & maintenance training
  • Field upgrades installation
  • Close work with the R&D throughout the development process to ensure DFx aspects
  • Install base performance analysis
  • Technical escalation management



Requirements

  • >4 years’ experience from multidisciplinary capital equipment companies - must
  • Proven successful record in customer support/customer success position – must
  • BSc in mechanical/electrical engineering from a known recognized institute
  • Background from the print industry – an advantage
  • Strong written and verbal communication skills in English - must
  • Excellent social skills and service orientation
  • Availability for travels ~40% of the time
  • Ability to work in flexible time zones at times (America, Asia)