Role

Highcon is looking for a Field Support Engineer to join our global customer support division, covering all post-sale customer technical support around the Americas territory, reporting to the US regional support manager

Responsibilities

• Remote and on-site technical support for Highcon customers
• New machines installations including customer training & maintenance training
• Field upgrades installation
• Install base performance analysis
• Procedures and BKM creation
• Technical escalation management and customer facing

Qualifications

• >4 years’ experience from multidisciplinary capital equipment companies – an advantage
• Proven successful record in customer support / customer success position
• BSc in mechanical / electrical engineering from a known recognized institute
• Background from the print industry – an advantage
• Strong written and verbal communication skills in English - must
• Excellent social skills and service orientation
• Availability for travels ~60% of the time
• Ability to work in flexible time zones at times (America, Asia)
• Multi lingual (Hebrew , Spanish) – an advantage

Relocation position