Role

Highcon is looking for a Customer Success Manager to join our global support team, covering all post-sale customer support and relationship activities at specific sites

Responsibilities

• Serve as a trusted point of contact and partnership for our customers, starting from the PO through the onboarding, ramp up, and the project success
• New customer’s ramp-up process including training, nurturing, job basket analysis and technical support
• Routine performance analysis, proactive customer-facing, escalation management
• Customer CIP (continues improvement plan) definition, promotion and follow up
• Close work with the region’s support and sales teams and the HQ support, marketing, R&D and product teams
• Service Contracts and service activities coordination

Qualifications

• >4 years’ experience from multidisciplinary capital equipment companies - must
• Proven successful record in customer support/customer success position - must
• Technical degree from a known recognized institute
• Knowledge in print design CAD SW – an advantage
• Strong written and verbal communication skills in English - must
• Excellent social skills and service orientation
• Availability for travels ~40% of the time
• Ability to work in flexible time zones at times (America, Asia)