Careers

We are a dynamic fast growing company with a strong supportive culture. In addition to a growing team in Israel we are building international sales, marketing and customer support organisation. Highcon is an equal opportunity employer. We welcome diversity.Fields of interest include: material technology, lasers & optics, software, mechanical engineering and integration. Even if there is not a current position but you have the relevant experience in the above disciplines then we would like to hear from you here.

Customer Support Engineer

Central regional - USA

About The Position

Highcon Systems LTD is seeking a creative, experienced and highly motivated Customer Support Engineer to support Highcon’s global customers, partners and installations.

Description

·        Support global customers, partners and installations

·        Receives customer cases, record, log and follow up for resolution

·        Track all customer cases in the CRM with ongoing updates

·        Generate regulate CRM reports, data and analysis

·        Place global services orders and follow up for delivery

·        Manage and monitor the service requests of global internal and external customers

·        Support field upgrades and modifications

·        Prepare daily / weekly / monthly customer status reports and analysis

·        Demonstrate understanding of customer infrastructure, processes, and key customer contacts.

·        Build and maintain strong internal and external customer relationships

·        Prioritize workload with minimal supervision

·        Control the spare parts inventory and tools

Qualifications

·        A Bachelor’s degree or equivalent experience and 2-4 (mechanical/electronic engineering) years related experience

·        2-4 years related experience in a customer support position in a service or end user support environment

·        Intermediate level knowledge of operating systems software and applications

·        Experience and demonstrated presentation skills

Knowledge and Skills Required:

·        Customer oriented with understanding global customer management

·        Working out of normal business hours with global customer installed base

·        Demonstrated writing/correspondence and customer communication skills ( Fluent English)

·        Ability to apply intermediate product subject matter knowledge to solve a variety product issues, technical and application.

·        Acts as an informed team member providing analysis of information and analysis.

. Ability to work independently, troubleshooting oriented

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