We are a dynamic fast growing company with a strong supportive culture. In addition to a growing team in Israel we are building international sales, marketing and customer support organisation. Highcon is an equal opportunity employer. We welcome diversity.Fields of interest include: material technology, lasers & optics, software, mechanical engineering and integration. Even if there is not a current position but you have the relevant experience in the above disciplines then we would like to hear from you here.

Field Support Engineer - APAC, Hong Kong, China

Hong Kong · Full-time · Intermediate

About The Position

Highcon is looking for a product expert to take responsibility for installing,
training and supporting customer sites.
Perform site preparation and installation, 
Provide customer operator training, 
Assist customers in product application support, 
Maintenance Support Highcon customer for regular maintenance issues, 
Maintain machine periodic maintenance as defined by Service organization, 
Monitor customer products and provide regular reports and feedback
to company headquarters. 
Ensure customer satisfaction through service excellence, 
Maintain and follow up customer service requests using CRM
system ( 
Demonstrate an understanding of customer infrastructure, processes, and key customer contacts.
Escalate and manage customer issues in a professional manner to Service department. 
Prioritize workload with minimal supervision.

Qualifications: A Bachelor’s degree or equivalent experience and
2-4 years related experience in a customer support position in a
service or end user support environment Intermediate level
knowledge of operating systems software and applications
Experience and demonstrated presentation skills
Prepared to travel extensively.
Knowledge and Skills Required: Must have fluent Chinese and English.
Customer oriented with understanding of global customer management
Working outside normal business hours with customer installed base 

Demonstrated writing/correspondence and customer communication skills
Ability to apply intermediate product subject matter knowledge to solve a variety of product, technical and application issues.
Acts as an informed team member providing collection of information and analysis.
Must have strong experience with onsite customer support of digital printing or similar industrial products

Apply for this position